Your contract is with Against the Compass SL, a company registered in Spain with address Travessera de Gràcia 68 4-2, 08006 Barcelona, and VAT number: ESB09717216.
The following conditions describe your obligations as a customer when purchasing either an independent tour or a group tour through Against the Compass SL.
To book and reserve a spot on the tour, a deposit is required to be paid within 5 working days from the moment the booking information with all the payment options was sent.
The remaining balance has to be paid no later than 60 or 45 days – depending on the destination – before the start of the tour, unless stated otherwise, especially for those countries under sanctions where bringing cash is required.
Signing a contract/liability is also required for all our tours.
Please bear in mind that the deposit is non-refundable.
However, if the customer wishes to cancel the trip up to 45 days before the start of the trip, the full amount they paid can be used as credit for any future expedition to any destination.
This rule applies to all destinations except for Yemen, however. For cancellations on Yemen Expeditions, there will be a 50% penalty.
If the customer wishes to cancel the trip less than 45 days before the start of the trip, we will keep the deposit with us.
If the customer decides to cancel after paying the remaining balance:
If the tour needs to be canceled due to a major force like a global pandemic or any specific war/conflict that might affect the customer’s security during the tour, the trip will be postponed.
If the customer can’t attend the tour on the new suggested dates, he or she will be fully refunded with the total amount they paid for the tour.