Terms & Conditions

Your contract is with Against the Compass SL, a company registered in Spain, with address Travessera de Gràcia 68 4-2, 08006 Barcelona, and VAT number: ESB09717216.

The following conditions describe your obligations as a customer when purchasing either an independent tour or a group tour through Against the Compass SL.

Booking policy

In order to book and reserve a spot on the tour, a deposit of 500€ is required, to be paid within 5 working days from the moment the booking information with all the payment options was sent.

The remaining balance has to be paid no later than 45 days before the start of the tour.

Cancellation policy

Deposit of 500€

If the customer wishes to cancel once the deposit was paid, we will try to find a replacement. If we found a replacement, we will give the customer 2 options:

1 – Refund of the deposit minus 100€

2 – The customer might use the whole deposit amount (500€) as credit for a future tour.

Note that we will only look for a replacement once the tour is full. For example, if a tour has a total of 12 spots, but the client decides to cancel when we only filled 8 spots, we will first try to reach 11 customers, the 12th participant being the official replacement of the customer who canceled.

If no replacement was found, the deposit won’t be refunded.

Canceling once the customer paid the remaining balance.

If the customer decides to cancel after paying the remaining balance:

Cancellation by us

If the tour needs to be canceled due to a major force like a global pandemic or any specific war/conflict that might affect the customer’s security during the tour, the trip will be postponed. If the customer can’t attend the tour on the new suggested dates, he or she will be fully refunded, with the total amount he or she paid for the tour.